Course Overview

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Career Pathway

Business

• Customer Service Adviser​
• General Clerk
• Word Process Operator

Note: People with experience in their industry can apply using the RPL process to recognise their experience and a certificate will be issued upon being competent (Successful). RPL = Recognition of Prior Learning”. The applicant will be assessed only using the RPL process.